In our industry there are many tasks and actions that have to be repeated frequently. These actions can include ordering stock, creating a cocktail, serving a dish in a certain way, the way that a customer is treated when paying the bill, but it is these repetitive actions carried out with consistency, that define the reputation of your venue.
The key thing is to find the things that your business is good at and repeat it to the same level of quality for every customer.
From getting your business up and running or introducing a new approach to the day-to-day logistics involved, we can work with you to give you the best opportunity and a consistent customer delivery.
No matter how amazing your concept is, it cannot make up for uninterested staff, bad data capture or lack of legal compliance and procedural bad practice.
We can introduce a tried and tested Operational Management System package that will enable you to integrate everything and ensure that all of your repetitive actions are executed in the same manner every time.
From your ordering system and stock control, to P&L and accounting, to your till system, website and social media sites. Once set up, you’ll wonder how you ever managed without it.
One example is data capture. You’re aiming to have a lot of customers, so why not capture and store all your valuable customer information in a central system so you can tell them about all the good things that are happening and why they should keep coming back.
It’s important to know how your customers engage, so whether it’s social media, Wi-Fi connectivity or till receipts, you need a system that collects all the data and allows you to engage back so that you can spread the word on what you’re doing/special offers.
Consistency is key to a successful venue. If you’re known for consistently being good, then you have a better chance of success and creating a loyal customer base.
Get in touch to find out how our operational support and integrated systems packages can help you.