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Designing a drinks menu to maximise your profits

10/07/2019 Mark Stancer

A drinks menu is most probably one of the first things that a customer will seek out when looking at…

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Posted in: Business Support, Menu Design Filed under: Drinks menu design, menu design

Creating a food menu for your bar

26/06/2019 Mark Stancer

Designing a good food menu for your bar requires a lot of planning but more importantly, a lot of common…

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Posted in: Menu Design Filed under: creating a menu, menu design, Venue creation

Consistency is key to success

21/06/2019 Mark Stancer

In our industry there are many tasks and actions that have to be repeated frequently. These actions can include ordering…

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Posted in: Business Support, systems management Filed under: Operational support
marketing

Word-of-mouth: Never underestimate its power

13/06/2019 Mark Stancer

The cheapest form of marketing you’ll ever find is word-of-mouth but, how can you nurture it and keep the positive…

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Posted in: Business planning Filed under: Business strategy, business support, marketing, Marketing strategy
business planning

How to create a solid business plan for your venue

07/06/2019 Mark Stancer

If you’re thinking about starting a new hospitality business, you need to have a solid business plan and do your…

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Posted in: Business planning, Business Support Filed under: Business planning, Business startups, Business strategy

Brand Ambassadors: an education for your staff and an unforgettable experience for your customers

30/05/2019 Mark Stancer

For many years now, I’ve worked with high quality Brand Ambassadors to ensure that my clients can get, not just…

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Posted in: Brand Ambassadors
staff training

Always invest in staff training

22/05/2019 Mark Stancer

If you needed a taxi and given the choice between a qualified driver and one who had not passed their…

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Posted in: Staff Training Filed under: Hospitality Training, Staff Training

The staff you recruit are a direct reflection of your venue

15/05/2019 Mark Stancer

The bar and restaurant industry is ultimately a people industry. Without staff or customers, a venue would be pointless. The…

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Posted in: Recruitment Filed under: Hospitality Training, Recruitment

Private functions can be a big revenue source…if planned properly

08/05/2019 Mark Stancer

Private functions can be a solid income generator, if planned out correctly. You have the chance to design and manage…

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Posted in: Customer Service, Promotion Filed under: brand support, Business planning, customer service, Increased revenue
customer service, first impressions

How to create the best first impression possible

24/04/2019 Mark Stancer

First impressions count and that’s especially true when it comes to customers parting with their hard-earned money. If you can…

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Posted in: Business planning, Customer Service Filed under: Business strategy, customer service, Venue Management

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