From getting your business up and running or introducing a new approach to the day-to-day logistics involved, we will work with you to give you the best opportunity and a consistent customer delivery.

No matter how amazing your concept is, it cannot make up for uninterested staff, bad data capture or lack of legal compliance and procedural bad practice.

We can introduce a tried and tested Operational Management System package that will enable you to integrate everything. From your ordering system and stock control, to P&L and accounting, to your till system, website and social media sites. Once set up you’ll wonder how you ever managed without it.

Key brand associates operational support

Quality Management Systems

We can provide a comprehensive quality management system that is supported by documented management processes that addresses the areas listed below. We can help set everything up and offer a support service as things progress.

  • COVID 19 Secure Policies
  • Food Safety Policy
  • Food Hygiene Training Records
  • Health & Safety Management
  • Health & Safety Policy
  • Health & Safety Training
  • Critical Control Points
  • Hazard Analysis Critical Control Points
  • Internal & External Inspection Records
  • Accident Investigation
  • Fire Precautions
  • Risk Assessment

Data Management

Our aim is that you’ll have a lot of customers, so why not capture and store all your valuable customer information in a central system so you can tell them about all the good things that are happening and why they should keep coming back. However your customers engage, whether it’s social media, Wi-Fi connectivity or till receipts, you need a system that collects all the data and allows you to engage back so that you can spread the word on what you’re doing/special offers.

We can provide you with a system that will plan and execute your events. Anything from Gin tasting evening, Corporate function, Weddings, Engagements, PA events and a whole array of event management tools.

Using Q Connect, you can bring together a customer database that is connected to everything, including your social media platforms, booking system and even your website if you want it to.

Entirely cloud-based

Our programme is completely cloud-based which allows access anywhere in the world, at any time 365 days a year.

Works on Mobile and Desktop Devices

The programme will work across multi-platform devices including, PC, pad, Android, Apple and Mobile devices for learning either static or on the move.


The programme operates across multiple sites, with individual managers overseeing their own staff and head office able to have a company overall view.

Online Training

We can link the programme to the National Hospitality Academy who are the leading E Learning company in the UK. This ensures your staff and management are trained to the highest standards

Want to find out more?

Get in touch to find out how our operational support and integrated systems packages can help you...